We do not charge a call-out fee, however the smallest time for a call-out is 1 hour. If the issue is resolved within the hour, we recommend you have us look at any other issues to round out the hour. After the first hour we then charge in 5 minute blocks.
After the initial call-out, if you wish we can do most services remotely. All that is needed for the remote service is an active Internet connection and a working computer. For remote service calls, we charge for a minimum of 30 minutes, then 5 minute blocks thereafter.
Remember, your computer is always safe, we can only access it each time when you give permission via the remote access method.
If you hold an Australian or New Zealand Seniors Card you will receive 15% off the labour costs of the service.
We provide several methods for receiving a discount off our normal service call labour charges, see our rates section for details.
We accept most methods for payments, including Cash, Credit Card, Apple Pay, Android Pay, Sumsung Pay as well as Bank Transfer by prior arrangement.
| Standard Labour Rates | $100/hour - This rate includes services such as: Hardware support for Business, All Home based services, including Virus removal and Data recovery* |
| After Hours Labour Rates | 20% surcharge applied to Standard Labour Rates^ |
| Contract | Rates as negotiated per the contract |
| Remote Assistance | 10% off standard labour rates for remote assistance |
| Scheduled Services | Up to 10% off standard labour rates for regularly scheduled services |
| Seniors | 15% off standard labour rates for Australian or New Zealand Seniors Card holders |
* Only actual hands on time is charged for Virus removal and Data recovery where the item is taken to our workshop. We do not charge for the time that the process runs for, which may run over several days.
^ Note the surcharge is only applied to the Labour rates and not to any Hardware or Software supplied.