Hardware
All work is guaranteed. We provide on-site parts and labour guarantee for 12 months on any new hardware supplied, provided the fault is due to normal use. If the product has been damaged or used for a purpose other than its original intent that voids the manufacturers warranty, you will generally find that our service guarantee is also void and we will therefore charge our usual fees for the call-out. Second hand/refurbished parts carry a 3 month (90 days) guarantee.
Software
We give 2 months (60 days) guarantee on all Software. This includes installation and configuration as well as virus removal services. Provided the anti-virus tool has not been removed or disabled. If continued virus infection is occurring, we will suggest some methods of limiting virus exposure and general safe browsing habits.