Hardware

All work is guaranteed.  We provide on-site parts and labour guarantee for 12 months on any new hardware supplied, provided the fault is due to normal use. If the product has been damaged or used for a purpose other than its original intent that voids the manufacturers warranty, you will generally find that our service guarantee is also void and we will therefore charge our usual fees for the call-out.  Second hand/refurbished parts carry a 3 month (90 days) guarantee.

Software

We give 2 months (60 days) guarantee on all Software. This includes installation and configuration as well as virus removal services.  Provided the anti-virus tool has not been removed or disabled.  If continued virus infection is occurring, we will suggest some methods of limiting virus exposure and general safe browsing habits.

Whilst all repairs are different, on average about 90% of repairs are completed on-site within the first hour. Some hardware that requires specific tools or long running repairs, such as data recovery and some virus removals that could run for several days we will usually bring the computer back to our workshop so we can monitor the progress while undertaking other tasks.  As such we are able to offer a cheaper price than if we had to stay at your premises for the entire process.  Where possible any computer or component bought back to our workshop is returned the next day.  We will keep you informed throughout the process.

We can generally offer same day service, where we prioritise business outages or people who have been scammed or have significant malware infections where immediate response is required to stop loss of funds.  We work with you to find a time that is mutually suitable to get your systems back running with the minimal delay.

Yes.  We offer a regular scheduled service.  This type of service is generally useful to ensure that the computer and other equipment is running as expected.  The types of activities that are usually undertaken on scheduled visits are virus scans, updates to anti-virus tools and patching operating system.  Scheduled services, attract a discount off our regular labour service charges. See the rates table for details.